Managed IT Services

Custom-tailored IT solutions.

Managed IT Services

 

 

 

 

What is Managed IT?

OSIbeyond's Managed IT services are a comprehensive solution for the support and management of an organization's technology operations. Managed IT addresses everything from end user helpdesk support to network management and product procurement.

Helpdesk Support

  • Remote support on demand when you need it, by phone, email, or chat
  • Onsite support: as requested by schedule visit or emergency response
  • Dedicated onsite support staff augmentation
  • Retainer & subscription based plans
  • Product Procurement
  • Application Management

Network Management

  • 24x7 server/network monitoring
  • Routine maintenance, server/workstation patching and updates
  • Antivirus/Anti-spam management
  • Server backup management
  • System/network administration
  • IT Documentation & SOPs
  • Technology lifecycle/asset management
  • Telephony management

"We have a reliable, knowledgeable and affordable partner in OSI. OSI took the time to analyze our old infrastructure, understand our needs and transform our infrastructure to meet current industry standards. In less than 6 months our network jumped from the dinosaur age to the 21st century.” 

The National Association of Secondary School Principals- Meta Tshilombo, Director of Information Services

Upfront and Transparent Online Pricing.     Configure Your Solution

Subscription Plan vs. Retainer Plan

Subscription Plan vs. Retainer Plan

The subscription plan provides your organization with unlimited remote, onsite, or after-hours support and is based on a per user per month fixed fee model.

However, the needs of every organization are different, therefore OSIbeyond also offers flexible retainer based plans that are appropriate for the needs and budget of your organization.

Application Management

Application Management

OSIbeyond will serve as the technology liaison for your organization and directly work with your preferred software vendor for AMS, CMS, and Finance applications to resolve issues, preserving valuable time for your staff to focus on their core responsibilities.

Helpdesk Support

Helpdesk Support

OSIbeyond provides complete helpdesk support to your organization, whether it is remote, onsite, or after-hours, OSIbeyond’s helpdesk can be contacted by phone or email.

Augmentation Support

Augmentation Support

For organizations requiring dedicated onsite support on a predetermined schedule, OSIbeyond provides full augmentation support services.

Network Management

Network Management

Proactive 24x7 monitoring of all systems, monthly maintenance and patching, documentation and standard operating procedure development, technology lifecycle and asset management, antivirus and anti-spam management, server and network administration, telephony management, and hardware/software procurement.

Product Procurement

Product Procurement

As a premier partner with leading manufacturers such as Dell, Cisco, and Microsoft, OSIbeyond is able to leverage its relationships and offer hardware and software products at a competitive price.

Simplify IT Operations with OSIbeyond, a Managed Technology Partner to your Organization.